FingerTec Newsletter

Common Mistakes that Cause Data in Attendance Sheet Can’t Be Viewed

( by Aidid Sharulzaman, Senior Technical Support Executive )

When you noticed that transaction logs are not present in attendance sheet, this might be caused by some common mistakes. You can correct these mistakes and re-generate the data in attendance sheet in order to review the attendance. You can check and try the following scenario and solutions if you experienced the same problem in your system.

Step 1

Accidentally checked the “no attendance records” in Terminal Advanced Settings.

If you checked the “No attendance records” box in the Terminal Advanced Settings, the transactions will not appear in the attendance sheet. The transaction will appear only in the terminal data audit list.

Solution:

If you want the transaction to reappear in the attendance sheet, please go to

Devices > Setup FingerTec Terminals > Advanced settings > Uncheck the “No attendance records” box.

Then generate the attendance sheet. After the generating process, the transaction will reappear in the attendance sheet.

Step 2

Configuration of expiry date in the Users page.

The transaction will not appear in the attendance sheet for the user after his/her expiry date. The transaction will appear only in the terminal data audit list.

Solution:

If you want the transaction to reappear in the attendance sheet, go to

Users > Select the user ID > Delete the expired date and generate at the attendance sheet.

After the generating process, the transaction will reappear in the attendance sheet.

Step 3

Issued date of Users

Example:
We enrolled the fingerprint template of users on 1/2/2009 and started to use the terminal on the same date. Then we installed the software on 5/2/2009 and downloaded the fingerprint template and the attendance log. However the transaction that appeared in the attendance sheet starts with transactions on 5/2/2009.

The issued date will follow the date which you download the fingerprint, password or card. The starting date of the attendance will be based on the issued date.

Solution:

If you want the transaction 1/2/2009 to 4/2/2009 to reappear in the attendance sheet, please change the issued date to 1/2/2009 and generate at the attendance sheet.

Step 4

Not specifying the” maximum no. of hours allowed to claim for overtime” box

The overtime will not appear in the attendance sheet if you didn’t specify the “Maximum no. hours allowed to claim for overtime” in the clocking schedule.

Solution:

If you want the overtime to reappear in the attendance sheet, please specify the “Maximum no. hours allowed to claim for overtime” e.g. 24:00 at

Configuration > Clocking schedule > Select the clocking schedule that you use > Edit > Setting > the “Maximum no. hours allowed to claim for overtime”.

Please generate at the attendance sheet after making the changes.

Step 5

Not downloading data from terminal.

Solution:

Please download the data from the terminal to view the attendance logs. To download the data, go to attendance and click the download button.

To confirm whether the data is downloaded in the TCMSv2 or not, please check the attendance log at the terminal. To check the attendance log at the terminal, press menu>system info>att log.

If the att log is “0”, it means that the data already downloaded to the software.

If still have number, it means that the data is not downloaded yet to the software. Please check the connection between the terminal and PC.

Step 6

Terminal time and date.

Solution:

Please make sure that the time and date at the terminal is correct because the transaction that appears in the TCMS V2 will be based on the terminal time and date.

Step 7

How to view deleted user ID attendance log?

When you deleted the user ID, the records in the attendance sheet will be deleted. The raw data of the user ID will still remain in the terminal data audit list.

Solution:

To view the deleted user ID records in the attendance sheet, add the deleted user ID in the Users, change the issued date and assign the deleted user ID group. After that, generate the attendance sheet.

Step 8

The user works during the Rest day but the transactions do not appear in the attendance sheet.

Solution:

Please configure the time for the rest day because without it, the transaction will not appear in the attendance sheet. For example: - OT: 07:00 and Done: 23:00. So if the user comes during this range on the rest day, it will appear in the attendance sheet and automatically counts as overtime.

Step 9

We configured the clocking schedule as below:

IN = 09:00 and OUT = 17:00. The user punches at 13:01 and it appears in the OUT column. Why the transaction didn’t appear in the IN column and how do we do it if you want the transaction to appear in the IN column?

If you didn’t configure the range time, the system will take the middle time as the range time. Please refer at http://user.fingertec.com/tcmsv2/use-of-range.pdf for more details on the use of range in the clocking schedule.

Based on your clocking schedule setting, the range of IN time will be 13:00. If the user punches at 13:01 onwards, it will appear in the OUT column.

If you want the transaction to appear in the IN column, you will need to configure the range time for the IN column. Please refer below for an example:

Please generate after making the changes. Based on the above setting, after the generating process, all transactions before 15:01 will appear in the IN column.

Step 10

We configured the clocking schedule as below:

IN = 09:00 and OUT = 17:00, the user works from 09:00 to 20:00 but there are no overtime appear in the attendance sheet.

Based on the above configuration, the “minimum minutes must worked to qualify for overtime” was 360 minutes or 6 hours. The user works for overtime 3 hours, so the system will not showing the overtime because the overtime did not exceed 6 hours.

If you want the overtime to appear in the attendance sheet, please change the “minimum minutes must worked to qualify for overtime” setting e.g. 60 minutes or delete it. Then generate at the attendance sheet. After the generating process, the overtime will appear in the attendance sheet.