FingerTec has put forward an attractive package with a great deal of flexibility to suit your career demands.
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Attractive Salary to match your skills and experience
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Medical and Healthcare Account
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Hospital & Surgical Insurance Package
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Various Types of Loan Packages
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Employee Training Program
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Annual Incentive Company Trips
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Employees' Share Option Scheme (for the eligible)
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Home Broadband Subscription Subsidy
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Monthly Petrol and Meal Allowance
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5 days week
Please email us your resume at yanling@founder.com.my if you are interested in the following positions. We look forward to hearing from you.
Job Description
The Technical Support is responsible for technical problems solving, for both hardware and software, and also to perform hardware repairs and etc. The detailed responsibilities are as follow:
Responsibilities
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Disseminate information pertaining to requests/problems generated by customers globally. Log incident records accurately and completely, then analyse and diagnose the problem and perform analysis of incidents to determine category and severity and resolution requirements;
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Maximize customer satisfaction by optimizing call, email, MSN, Skype or other forms of communications’ answer, minimizing abandonment time, handling time and resolution of technical issues without escalation, and first call resolution.
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Share ideas and experience with team members and promote teamwork in problem resolution. Share best-practices and cross-train other team members in business process and application management skills.
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Pro-active system alert notification monitoring and perform high level problem resolution and executing escalation process as and when require.
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Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge.
Requirements
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Candidate must possess at least a Diploma in Electrical and Electronic.
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At least 1 year(s) of working experience in the related field is required for this position.
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Ability to focus and think creatively, including a demonstrable capacity to proactively identify and respond to customer’s needs or queries.
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Excellent interpersonal and communication skills, written and verbal (English).
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Strong analytical, problem solving and resolution capabilities;
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Experience in customer or technical support role will be an advantage.
Updated: 04/07/11
Working location is based in Selangor, Malaysia. Competitive remuneration package and excellent career prospects awaits the successful candidate. If you aspire an exciting and rewarding career, send your resume immediately, quoting your present and expected salaries to our email address: yanling@founder.com.my. Only shortlisted candidate will be notified for interview.
All information received will be kept in strict confidence and only for employment-related purpose.
