Warranty Policy
This warranty policy applies when you purchased FingerTec brand of products that are sold by FingerTec Worldwide Limited and its worldwide authorized resellers and distributors. The warranty policy is limited to FingerTec’s hardware components of the main devices that are developed by FingerTec Worldwide Limited and branded as FingerTec products (referred to as “FingerTec Products”).
FingerTec Products are warranted under normal and proper use, against manufacturing defects for a period as stated below:
Warranted Parts Standard Limited Warranty
(For Resellers)
Standard Limited Warranty
(For End-users)
All FingerTec Devices
Note: Includes FingerTec AdapTec
40 months 36 months
Only Warranted Spare Parts and Components
28 months 24 months
15 months 12 months
a. The different warranty periods between Resellers and End-users works as a buffer to offset the duration of shipping and stocking period before the products finally reach the customers.
b. Please note that all purchases starting 1 Jan 2014 are covered under FingerTec Global Product Warranty for 36 months for end users and 40 months for resellers.
c. Please refer to http://warranty.fingertec.com for FingerTec products’ unwarranted spare parts.
1. Warranty initialization Date
  Please refer to Invoice Date received from FingerTec Worldwide Limited as the Warranty Initialization Date.
  1.1 This warranty is limited to defects in workmanship and/or parts. FingerTec Products are not warranted for:
a. Loss or damage of FingerTec Product resulting from one or more of the following:
i. Improper handling and maintenance of the equipment, and failure to obey operating instructions as specified by FingerTec such as being used in outdoor environment without proper protection for indoor models, liquid damage, extreme heat/cold conditions that go beyond design limit;
ii. Leaking of batteries, sand, dirt, or water damage;
iii. Electrical power surge, improper and/or communication link connection, or unstable power supply;
iv. Use of unauthorized parts or service by other than our authorized agents;
v. Serial number and/or warranty sticker is altered, removed, or damaged beyond recognition;
vi. Alteration or modification which was not prior approved by FingerTec ;
vii. Shipping and/or transportation of the equipment.
b. Unwarranted parts which include:
i. Front and rear casing of device (Product code: FTAC1007)
ii. Key buttons (Product code: FTAC1009)
iii. Scanner cap (Product code: FTAC1010)
iv. 5V Adapter (Product code: FTGL0005)
v. Prism (Product code: FTGL0004)
2. Warranty Processes
2.1 All warranty claims MUST be submitted complete with the required information fields in the Digital Warranty Registration Form to provide the best possible reparation and/or replacement service to our customers. FingerTec reserves the right to reject any warranty claim from any party that fails to provide any of the compulsory information specified.
2.2 During the warranty period, FingerTec will either opt to repair or replace any defective component which is within the warranty period.
2.3 FingerTec reserves the right to replace the faulty FingerTec Product or relevant part(s) with a product or part of equivalent value, rather than repair it. Where a replacement is required, the FingerTec product or component parts replaced shall become the property of FingerTec.
2.4 FingerTec discourages End-Users/ Resellers to return a whole complete FingerTec terminal to FingerTec Worldwide for repair but in any event that this is required, FingerTec will perform the repair without any charge if the terminal is proven to be within Warranty Period. However, the cost of shipping and customs duty involved in sending and receiving those items must be borne by the End-Users/ Resellers. In any case that the returned FingerTec terminal has passed the warranty deadline, it will be the responsibility of the End-Users/ Resellers to pay labor charge and costs of the parts shown in Appendix B. To view the FingerTec Repair Flowchart, refer to Appendix C.
2.5 FingerTec Resellers who have qualified technician(s) are encouraged to apply for FingerTec Advanced Repair Program, a program that allows resellers to repair defective spare parts. Find out about this program at tips.fingertec.com
2.6 FingerTec places great importance on warranty labels as reference points; please do not remove the labels to avoid future complication. Defective parts that are without warranty labels are deemed void of warranty, and FingerTec will have the right to charge accordingly whenever required.
Sample of labels:
2.7 FingerTec places great importance on warranty labels as reference points; please do not remove the labels to avoid future complication. Defective parts that are without warranty labels are deemed void of warranty, and FingerTec will have the right to charge accordingly whenever required.
2.8 FingerTec will NOT be held responsible for loss of any data or programs in the FingerTec Product that was processed for a warranty claim. All users are strongly advised to perform a complete backup of all data before submitting their goods in for a warranty claim.
2.9 In the event that the FingerTec Product requires repair under warranty, end-users are responsible for the cost of transportation to and from the FingerTec service location. FingerTec will not be held responsible for any damage or loss of goods resulting from transportation of the warranted product to and from the FingerTec service location. Transportations of goods are at the risk of the End-user / Reseller. Resellers are eligible for Spare Parts Allocation Scheme initiated by FingerTec Worldwide (refer to Appendix A) and they are encouraged to stock spare parts to ease maintenance.
3. Declaration of Dead On Arrival (DOA) products
3.1 Dead on Arrival (DOA) refers to products which are not able to be switched on, or is functioning exceptionally out of the ordinary when the goods have reached the destination of delivery, and is not caused by any of the circumstances stated in 1.1(a) above.
3.2 In the event that a FingerTec Product is DOA, FingerTec is to be notified about the DOA goods within 30 working days from the date of receipt.
3.3 Declaration of DOA goods are to be done through an official email drafted to the FingerTec Headquarters (info@fingertec.com) as well as to any other parties concerned.
Note: Resellers/distributors of the DOA product are to still submit a claim via the Digital Warranty Registration Form with the date of receipt of the DOA product listed in the Description of Problem field.
3.4 FingerTec will then proceed to replace the product(s) that was declared DOA after processing the relevant information and/or confirmations, and will bear all transportation cost, except custom cost.
3.5 FingerTec reserves the right to request the return of all goods declared as DOA at any point of time. In such an event, FingerTec will bear all transportation and customs cost for all the return goods.
4. Limitation of Liability
4.1 FingerTec shall not be responsible for loss or damage to the goods which may be caused during transportation.
4.2 FingerTec is not responsible for any damage to or loss of any data, programs or removable storage media of any kind. FingerTec is not responsible for or obliged to perform any restorations or reinstallations of any programs or data other than software and/or interface installed by FingerTec during the manufacture of the FingerTec Product.
4.3 FingerTec will not be held responsible for any business damage in terms of lost profits or savings, business interruption, loss of use or any other commercial or economic loss of any kind apart from those stated above.
4.4 This limitation of liability will be effective even if you have advised FingerTec, or an authorized representative of FingerTec of the possibility of the damages, even if such possibilities were reasonably foreseeable.
4.5 In the event that FingerTec determines that the damage or failure that exists within the product is not covered by the warranty, the Reseller will be contacted to determine whether the damage or failure should be repaired for a fee or whether the product should be returned back to the Reseller in the same condition as it was received. FingerTec will not cover any transportation, handling and/or customs charges whatsoever.
4.6 FingerTec resellers are responsible to return all under warranty defective parts/products to FingerTec Worldwide preferably within 3 months period and at most 5 months period. FingerTec Worldwide has the rights to impose charge(s) on resellers if they fail to return the said parts after a period of 6 months. Defective parts that are over warranty period shall not be returned to FingerTec Worldwide.
Note for end-user
End-Users are to submit their warranty claim directly to the person who they have purchased the product from such as authorized FingerTec resellers or distributors.
End-users and Resellers are required to keep their receipt of purchase of their FingerTec Product as a proof of purchase for a warranty claim.
It is the responsibility of every end-user to ensure that the software of their FingerTec Products is up to date.
Before sending in a product for a warranty claim, End-users/ Resellers are strongly advised to backup all their current data in their FingerTec system. This is because the repair/replacement process for warranty claim might require the removal of all current data for the product to run smoothly. FingerTec will not be held responsible for any loss of data from the FingerTec product during a warranty claim.
It is the responsibility of every end-user, as stipulated above, to arrange the cost of transportation and handling of all FingerTec products sent in for repair/replacement whether or not the product is under warranty.
End-users/resellers should ensure that their product(s) are properly packaged before sending it to FingerTec so as to ensure no damage occurs to the product during transit.
Last updated: 14/11/2014
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